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Returns & Cancellation Policy

At Kyonaa, we are committed to providing our customers with high-quality products and excellent service. Our Returns & Cancellation Policy is designed to ensure fairness and satisfaction for both parties involved. Please read the following policy carefully:

Returns

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt. We may require photographic evidence of the damage or defect. Upon verification, we will offer a replacement product or a refund, depending on availability and your preference.
  2. Incorrect Product: If you receive an incorrect product, please notify us within 7 days of receipt. We will arrange for the return of the incorrect product and provide a replacement or refund, as applicable.
  3. Change of Mind: If you wish to return a non-defective product due to a change of mind, please contact us within 7 days of receipt. Returned products must be in their original condition and packaging, with all tags and labels intact. A restocking fee may apply, and the customer is responsible for return shipping costs.

Cancellations

  1. Before Shipment: You may request to cancel your order before it has been shipped. We will make every effort to accommodate cancellation requests made promptly after the order is placed. Once an order has been shipped, it cannot be canceled, and the return process must be followed.
  2. Digital Products: Orders for digital products, such as software licenses or digital downloads, cannot be canceled once the product has been delivered or accessed by the customer.

Refunds

When it comes to refunds, they will be processed using the original payment method used during the purchase. Please note that the processing time for refunds may vary, typically taking up to 7 business days, depending on your payment provider and banking institution. However, it’s important to be aware that certain products or services might not be eligible for returns or cancellations under our policy.

Exclusions

Certain products or services may be excluded from our Returns & Cancellation Policy, such as:

  • Customized or personalized products
  • Perishable goods
  • Services that have already been rendered

Contact Us

If you have any questions or concerns regarding our Returns & Cancellation Policy, please contact our customer service team at +91-97557-71757 & [email protected]. We are here to assist you and ensure a positive shopping experience.

Learn more about our Terms & Conditions.