Shipping Policy
Delivery Methods
We offer the following delivery methods:
- Shipping: Physical products will be shipped to the address provided by the customer during the checkout process. Shipping methods and carriers may vary depending on the destination and the nature of the product being shipped. Customers will be provided with tracking information to monitor the status of their shipment.
- Digital Delivery: Digital products, such as software licenses, e-books, or online courses, will be delivered electronically to the email address provided by the customer at the time of purchase. Instructions for accessing and downloading digital products will be included in the delivery email.
Delivery Times
Delivery times may vary depending on factors such as product availability, shipping method selected, and the customer’s location. We strive to process and fulfill orders promptly, but please note that delivery times are estimates and not guaranteed.
For physical products shipped via standard shipping methods, delivery times typically range from 7 to 14 business days within [Region/Country]. Expedited shipping options may be available for faster delivery at an additional cost.
Digital products are typically delivered instantly or within 7 days of purchase. However, please allow up to 7 days for delivery in case of any technical issues or delays.
Delivery Charges
Delivery charges, if applicable, will be calculated based on the shipping method selected and the destination address provided by the customer. Customers will be informed of any applicable delivery charges during the checkout process before completing their purchase.
Order Tracking
Customers will receive a confirmation email with tracking information for shipments dispatched via shipping carriers. This allows customers to track the status of their delivery and estimate the expected delivery date.
For digital products, customers will receive an email confirmation with instructions for accessing and downloading the purchased product.
Delivery Address
Customers are responsible for ensuring the accuracy and completeness of delivery information, including the recipient’s name, shipping address, and contact details. Kyonaa shall not be held liable for delays or delivery failures due to inaccurate or incomplete information provided by the customer.
Delivery Delays
Despite our best efforts to adhere to the estimated delivery times, unforeseen circumstances, such as adverse weather conditions or transportation delays, may occur. In such instances, we will promptly notify affected customers and provide updates on their delivery status.
Delivery Restrictions
We reserve the right to refuse or cancel orders for delivery to certain locations due to legal or logistical constraints. If an order is deemed undeliverable to a particular location, we will notify the customer and provide a refund for the affected items, if applicable.
Contact Us
If you have any questions or concerns regarding our Delivery Policy, please contact us at +91-97557-71757 & [email protected].
Also refer Returns & Cancellation Policy.